
*blows hard and grabs a chair* Aight...man! *how do I even start this?* Aight...so earlier today, I got robbed. Well...not robbed, just taken advantage of by some lame high schoolers. I laughed at them as they took my iPhone because...1. it was insured. 2. Eventho they had masks, I recognized them. 3. The whole thing was just wack. So...when I laughed, they was like "Oh, so it's funny nigga?" Then I gave them the Philly SEOD, and they backed up (further causing me to chuckle more). I guess that iritated them because when I came back out later on, my car was vandalized. Not dramatically, but very noticable. Eh...that was insured too.
Surprisingly, that didn't work my nerves too much. Yeah, no iPhone and a vandalized car, but hey...I'm still optimistic. Aight...so when I entered the work place, ev-ver-ry body and their mommas wanted me to do something for them. It seemed as if everybody's arms got chopped off and I had the only two left. SMH. No "how are you this morning?" or "Hey bro!" or even a simple "Hi". It was "Hey...I need this..." and "Hey, can you do that..." I didn't make it to my office until 1:30pm (yes...I started work at 9am). The remainder of the work day...eh, it was off and on favors, and the time I had to actually work on things myself...it was so unproductive.
So...around 3:45pm (15 minutes before I clocked out), the secretary said that they (meaning the cops) caught the boys, in which my iPhone was returned. So...that was good news for all about...umm...5 seconds. I tried to make a call...FAIL! Then I realized that my SIM card was missing. So yep....that meant, a nice little trip to AT&T was coming up next. I decided to call before I went there. (good move JT). They promptly referred me to the Apple store, since they are the only ones who manufacture the phones and are the only ones who can fix it.
*now...all of that was said to prepare you for the BS that I'm about to type*
Ok...now I arrive to the Apple store, with a smile on my face. Looking at all the new devices from Apple. All I came in for was a new SIM card (which I didn't understand why AT&T couldn't give me one since it's a SIM card and not a phone part) *shrugs* Anyway, the associate said, "sure thing pal...I'll get you fixed up right away." I'm like good. It shouldn't cost me a thing. Just a SIM card replacement. While waiting, I was looking for a charger for my iPhone. Then my desire for a charger grew into a charger AND a phone case. Then eventually, I wanted a charger, phone case, and some headphones. All of that, total would've been $100. Heck...I got paid, so I felt good. (How good did you feel JT?) So good, that I looked at another iPhone and saw that it was only $199 for an upgraded price and was like, "hey...for an extra $100, I can just get another iPhone and give my current one to my wife...she'll like that." So, after 10 minutes of contemplating, I decided to do the damn thing and purchase the new iPhone.
*sighs, and then continues to type*
So...the guy is estatic and now super eager to help. He gets the new iPhone from the back, explains the new rate plans, and then proceeds to activate it. He gets partly through the activation and an error popped up. The guy says, "Do you have a past due balance?" I'm like...oh yeah, I can handle that. So I handled it right there on the spot and waited 5-10 minutes for things to update. Now...everything is clear and I'm good to go. He retries the activation. Everything is going smoothly. We get to the part where I sign for a new contract. I've been with AT&T since 1999, so I didn't plan on going anywhere. And so I sign. We get to the next screen, and....BOOM...another error. It tells me to call AT&T.
*now...let me pause the story to give you a timeframe. I arrived to the Apple Store at 5:05pm. By the time I called AT&T, it was 5:30pm.*
So, I get a rep on the phone in 3 minutes. I explained the issue. The rep tells me that I'm not eligible for an upgrade until 2010. *sigh* Here's the problem...I JUST SIGNED A NEW CONTRACT! How can I sign a new contract and get NOTHING NEW? How did the system allow me to sign a new contract if I wasn't eligible for an upgrade? How? Somebody tell me. Anyway, my frustration grew. I just wanted a solution. The rep on the phone (from AT&T) said that the Apple Store rep would have to reverse everything. UMM...HELLO? They only sell iPhones! So after relaying messages back in forth to the Apple store rep, then to the AT&T rep, I said "eff it" and handed the Apple store rep the phone.
*eff being a middle man*
So now, the Apple store rep is getting frustrated because the lazy ass AT&T rep is acting like everything in life is impossible. So the Apple store manager comes and get on the phone. By this time, it's 6:32pm. They go back and forth before the Apple store manager ends up talking to the 1st of 5 AT&T managers. In trying to fix this EFF UP, more EFF UPS happen. Since the iPhone he scanned to activate wouldn't activate because of this stupid error, he had to cancel out the transaction and start over from scratch. Now he has a newer iPhone to scan. Meanwhile the previous new iPhone that he scanned is now back on the floor to be sold. It was literally sold 5 minutes later to another guy.
*eff up #2*
The guy who just successfully bought his new iPhone tries to make a call. (PAUSE) At the same time, I tried to call my wife to tell her that I would be late, but I realize that I have no service (PAUSE) And at the same time, the Apple store manager realizes that he can't activate the newer iPhone because the previous new iPhone is still in the system as "pending purchase". Now...all three of those intenses happened at the same exact time, so it was almost as if you heard a collective "AWWW SHYT". The guy who got the new iPhone realizes that his number isn't HIS number. It was my number. It's ok...easy fix. Just give him a new SIM card. So...what's wrong with MY phone? The "new" contract (that I wasn't suppose to have) had me on the iPhone 3G plan. (What's wrong with that?) I have a iPhone 1st generation (aka "not a 3G phone").
*Time check: 8:05pm*
The Apple store manager felt soooo bad for this EFF UP (eventho it was mainly AT&T's fault). He was like, "look...if AT&T will allow us to scan a phone, I will give you a discount. And since they are saying that you're NOT eligible for an upgrade, you normally would have to pay full price for it, which is like $399, but I'll sell it to you for $99...only if they will allow us to scan it" So now, I'm like..."Lawd, please let them scan it! PLEASE!" I guess the Lawd was on lunch break. It's now 8:37pm and the 5th AT&T manager (who wasn't a prick) suggested that we should've went to the AT&T store from the jump. So...at this point...I'm like, "man...I just want my phone working so I can go home." So, after rescanning a new SIM card (like I originally came into the store for), I finally had my phone working. I had all my contacts, and the only thing I needed was my voicemail working. I had them double check to see if my rate plan was back to normal, and it was. BUT...BUT the only thing is that it still showed that I renewed my contract with them effective TODAY. I almost don't care because I spent way too much time with them. By the time I left the store, it was 9:12pm. Right before I left, the Apple store manager was like, "hey...I still wanna atleast give you something. Go ahead and get you $100 worth of stuff." That was brilliant because the charger, phone case, and headphones came out to almost $100. So atleast I came out on top of something.
I got home at 9:52pm. The End
*big sigh*




5 Responses to JT's Day of Hell
*Drumrollllllllllllllll* TREATED! I swear these phone companies are the WORST. They act like they'd rather send you all over the effin' cd instead of helping you. Which is actually THEIR JOB! I'm proud of you Twin. I would have tore that apple store up been on my way to the nearest AT&T to wreak havoc. I hate being sent on a send off mission. At least you got something for the free 99.
-Stolen iPhone/Vandalized Car-
I was gon chase them nakkas DOWN! swinging a bag of nickles and screaming like Tarzan and all.
-Getting the phone back but no SIM card-
lil theiving ass clepto-nuggas.....
-being the middle man-
eff dat bull**** to the fullest
up in the store till damn near 10?! HELL NAW!! the only thing from Apple i mess wit is iTunes and my phone company is surround by afro-mericans so they know not to f*uck up nothing wit us
(is with Suncom/T-Mobile)
Bruh. BRUH. I would've been done when they stole my iPhone.
I surely would've had some final words when they told me to go to the Apple store instead of the AT&T store to get a damn SIM card
And me and sweet baby Jesus would've been toasting to the good life after I'd been at that store for HALF MY DAMN LIFE.
You's a good one, bruh. A good one. You and that manager. Cause I would've been like, "Listen here dumbass AT&T manager. Give this gentleman something and give it to him now before I come through this phone."
I'm sorry all this happened to you. I can't stand incompetence. My patience ain't but *that* long...
Well gotdayum man....when you think about it, you were truly blessed that day bruh. I mean you walked away with about $700 worth of stuff (phone, plan, freebies)karma works in mysterious ways. You gave so much of yourself at work and didn't allow for your spirit to be broken, you were rewarded-although it was a hell of a journey. LOL
I blame you...
first you ain't kick them lil boys behinds for trying to jack you. and second if you wasn't feeling all baller-ish you wouldn't have wanted to upgrade therefor saving you all the EFF Ups...so yes I blame you.
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